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DIFFICULT
PEOPLE
Successful
Strategies for Dealing with Difficult People
Learn
how to identify, understand, and cope with the challenging
people in your work life. This one-day
seminar teaches specific
strategies to enlarge your options when dealing with Steamrollers,
Know-It-Alls, Snipers, Land Mines, Negative Neds, and people
who seem to work for a firm called Whine, Moan, & Complain.
With these new skills, you’ll eliminate your old, knee-jerk
reactions to difficult people. You’ll be able to stay
calm and in control in any situation.
At the heart of the seminar are techniques for understanding
what motivates and threatens people. Because the more you know
what threatens folks, the less often
you will have to confront
their defensive and difficult behaviors.
After
completing this seminar, you’ll be able to...
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Understand
and cut through the myths about anger. |
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Master
the secrets of effective communication with difficult
people. |
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Understand
the world of difficult behavior. |
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Successfully
confront folks who ‘break off’ and won’t
talk. |
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Use
tested, strategic interventions for handling emotional
situations. |
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Handle
Gossips, Liars, and Saboteurs. |
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Understand
how and when to call for a mediator. |
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