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CUSTOMER
SERVICE
Customer
Service is a Contact Sport
This day-long
training focuses on five major skill-sets:
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Advanced
Communication Skills |
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Listening
Skills
Language Skills |
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Assertiveness
Skills |
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How
to pro-actively guide the customer to a positive
and successful resolution of his/her problem |
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Cooperative
Problem-Solving Skills |
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How
to deal with difficult/challenging clients |
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Telephone
Communication Skills |
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Reflecting
and pacing, the Aikido of great telephone
customer
service |
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Emotional
Survival Skills |
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How
to take care of yourself so that you’re
healthy, happy, and productive at work |
After
this seminar you’ll use language skillfully to...
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Have
a new and positive view of your role as customer
service specialist. |
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Mindfully
connect with all clients. |
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Own
dozens of practical communication skills that build
business. |
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Be
empathic in your dealings with all clients, internal
as well as external. |
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Easily
apply basic psychology in order to manage difficult
clients. |
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Eliminate
much of your daily stress—-and finesse
the rest. |
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